Sustainability

Shaping a sustainable future, together 

 

We all know water is life. It keeps us healthy, helps businesses thrive, and supports the beautiful environment we call home. But with a growing population and the increasing impact of climate change, our water supply faces real challenges. That’s why we’re committed to thinking ahead, taking bold, proactive steps to protect our water, our communities, and our planet for generations to come. 

 

As the sole provider of water in our region, we know the responsibility we carry. Our role goes beyond simply delivering fresh, clean water. We’re here to make a lasting, positive difference. Whether it’s supporting local communities, protecting nature, or driving innovation to tackle climate change, we’re always looking for ways to do more. Our long-term strategy and five-year business plan are built with this in mind, focusing on enabling growth, safeguarding our environment, and ensuring a reliable water supply for the future. 

 

Making a Difference, Every Day

We constantly measure our progress, using both internal checks and independent assessments to keep us on track. Some of these are required by regulators, while others are voluntary commitments we’ve made because we believe in pushing ourselves further. We’re not just setting goals, we’re holding ourselves accountable and embedding sustainability into everything we do. 

 

In 2023/24 alone, we directly supported or reached 51,826 people through our community investment initiatives and work with our Alliances. That’s 51,826 lives touched, communities strengthened, and opportunities unlocked, all because we believe in going beyond business as usual. 

Our Journey to Net Zero

Tackling climate change isn’t just a responsibility, it’s a challenge we’re embracing head-on. Since 2007, we’ve been setting ambitious targets to cut our carbon footprint, and in 2019, we joined other UK water companies in committing to net zero carbon emissions by 2030. 

 

To make this happen, we’re rethinking how we work, designing smarter, more sustainable assets, using energy more efficiently, and generating more renewable power on-site. But it’s not just about the big things. Every decision we make, every innovation we explore, and every step we take moves us closer to a carbon-neutral future. 

 

We’re on this journey together. By embracing change, working collaboratively, and staying true to our purpose, we’re shaping a future that’s sustainable, resilient, and full of possibility. 

 

Join us in our journey in making this happen.