Customer service roles

“When I was initially applying, I saw that Anglian Water was voted as the UK’s best place to work which attracted me to the company. I also really liked their ‘Love Every Drop’ sustainability scheme.

Day-to-day, I resolve people’s billing queries, such as taking payments, checking up on water usage to see if there’s an issue and putting customers on the tariff best suited to them.

“When I go home, it’s really satisfying knowing I’ve done my best to help people out.”

Before I joined, I was a bartender – it was late hours, understaffed shifts and very few thank yous. Anglian Water is completely different. When I work hard, I get praised and there’s also weekly competitions with rewards. I always feel appreciated which makes me want to work harder for the company.

The culture here is very caring. We always do the best for our customers and that’s possible because Anglian Water really treat staff with the upmost respect.”

“I’m a Training and Development Co-ordinator at Anglian Water. I have a passion for sharing knowledge and helping people progress, so this opportunity stood out to me.

My role involves co-ordinating training for our technicians and trainees which is mostly focused around water quality. You’ll find me liaising with scientists and course leaders to organise dates, times and equipment.

The training and development is incredibly broad – there’s plenty of ways to build skills within your area, but you can explore new areas too. You’re in control of your learning, so you don’t need authorisation from a senior manager.

“As part of the LGBTQ+ community, I’ve never felt more support in a workplace.”

That’s what makes Anglian Water different – their approach to people. It makes me so proud that they celebrate inclusion in all its forms. When I walk into work, I’m greeted by smiling faces and people who take a real interest in my life. I think of my colleagues as family. Honestly, I wish I’d applied earlier!”

“I’d heard that this is a great company to progress in and I’ve definitely found that to be the case. In fact, I’m just about to begin a new role as an Accelerated Management Trainee!

As an In Day Scheduler, I schedule jobs for our Network Technicians. Each day can be quite different and when we have a lot of emergency work in the area, it can be pretty hectic. But everyone here is really helpful.

There’s a very positive environment here. I’ve found that all the teams work alongside each other really well and have the same goals in mind. If I ever need support, there’s always someone nearby to chat with.

“This is easily the best company I’ve ever worked for in terms of opportunities, progression and team work.”

My initial training was away from the office and was focused on the computer systems. I was then mentored by a member of my team which worked really well for me. There’s a lot of training available to us as and when we want or need it.

Anglian Water in three words? Busy. Dynamic. Fun!”