Everything we do here at Anglian Water is about delivering a great service for our customers. So all of our roles have some form of customer service focus. But the roles in this part of our business are particularly customer facing.
You could join us in Customer Care handing calls and queries from customers. In Customer Liaison, where your focus will be on putting things right if they ever go wrong. Or in Debt Recovery where your aim will be to recover and allocate water charges by being supportive, empathetic and constructive so we can reach a solution that suits everybody.
In all of these teams, you’ll be at the forefront of our mission to do great things for our customers, every single day.
A career here can lead to all sorts of development opportunities – some people go on to explore other areas of our business, but many of them grow and progress within the Customer Service team itself.
We're brimming with opportunities – search now to see if we have one to suit you.
Customer service experience would definitely be useful, but we really look for personality and potential – we can train you in everything else you need to know. For us, personality means being positive, friendly, flexible, accurate and empathetic. You’ll listen carefully to get to grips with the issue before thinking flexibly to get the best outcome for the customer. We like to get things right first time, every time.
We’re looking for people with a genuine passion for helping customers – and a commitment to helping us achieve our aim of 100% satisfaction levels.
Excellent communication skills are a must. You’re someone who’ll enjoy having lots of interaction with colleagues and customers alike in a fast-paced environment. You should have plenty of self-motivation too, along with a willingness to learn and develop (you’ll find there’s plenty of scope for progression in this team).
