Water is in-depth research. Exceptional customer service. And engineering on a grand scale. It’s fatbergs and footprints, wildlife and watersports. It’s daily dippers, doo-doo and deep-dives into data. Water is a world that connects us all. Conservation that starts with conversation. It’s innovation, collaboration and transformation. And it’s unrivalled opportunities for you.
Water is every cup of tea. Every clean pair of socks. Every growing business. And every thriving community. That’s why we love every drop.
There are more than 5,000 of us here at Anglian Water and over 3,000 alliance partners. All of us are passionate about putting water at the heart of a whole new way of living.
We each play a part in supplying water and water recycling services to more than six million domestic customers in the East of England and Hartlepool.
Our population has grown by 20% in the last 20 years, but we still provide the same amount of water now as we did in 1990 – almost 1.2 billion litres every single day.
We pride ourselves on everything we deliver, from great customer service, through to regulation and our alliances.
We’re a company for all types of skills – our success is shaped by people from many different backgrounds.
We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We have a dedicated Leakage team responsible for not only fixing leaks, but also preventing them from happening.
We collect and treat used water, returning it to the environment via rivers and coastal outlets. Our network includes 76,000 km of sewers which feed over 1,000 water recycling centres. We recycle most of the waste our processes produce, selling the end fertiliser to farmers for example.
We’re one of the UK’s leading infrastructure companies and our specialist teams ensure our assets run efficiently and effectively. We focus on innovation programmes, the design and construction of new water and water recycling treatment works, commercial assurance for investment programmes and developing smarter ways to manage our existing networks and pipelines.
Customers are at the heart of our business. With over 6 million of them to look after and some 7,000 calls a day, we need a dedicated and personable team to help us build on our reputation for offering first-class levels of service.
We have a whole host of teams who play a critical role in our success by providing the business with specialist expertise. They include IS, HR, Change & Occupational Health, Strategy & Risk, Legal, Finance, Brand & Communications and Safety.
We work closely with the industry regulators, sharing best practice and updating them on our processes and results, whether we’re analysing water samples or ensuring that we perform to the highest standards within the regulatory frameworks.
We manage over 3,700 hectares of beautiful parkland, woodland and reservoirs including Rutland Water, Grafham Water and Taverham Mills. These offer varied opportunities ranging from international triathlons to sailing regattas to fishing competitions.
We plan and prepare for increases in demand, environmental changes and unexpected events, making sure that our customers receive our support 365 days a year. We do that by collating precise information, expertise and knowledge relating to our network and assets.
We have many different alliances and alliance partners delivering investment programmes, integrated maintenance and repair services for our assets and developing technology solutions. Our alliances are a group of collaborative partner organisations brought together to offer specialist skills and expertise to deliver a better service for our customers.
